Domestic Call Center Translation & Interpretation Services
For contact centers, every second counts, Average Handle Time, First Call Resolution, and CSAT are always on the line. When language barriers enter the queue, those KPIs can slip fast. Interpreters Unlimited (IU) helps US call centers deliver domestic, secure, and on demand language support in 200+ languages (including ASL), without adding operational friction.
Language access is fast becoming a differentiator in contact center performance. Call centers that deliver multilingual support from US based interpreters gain a competitive edge in:
- Accelerating first call resolution (FCR)
- Reducing average handle time (AHT)
- Improving CSAT / NPS scores
- Enhancing brand trust via data secure domestic agents
That’s where IU fits in. We specialize in domestic, on demand language services with global reach, so your agents and callers stay connected without compromise.
Why call centers partner with IU:
- Instant Access, 24/7/365: On demand phone and video interpreting in 200+ languages (including ASL)
- US Based Resource Options: Domestic interpreter routing and US staffing for data sensitive programs
- Security & Compliance: HIPAA aware, PCI sensitive and SOC aligned, signed BAAs and compliant workflows
- Operational Impact: Better call metrics, fewer hand offs, reduced repeat contacts
- Scale You Can Count On: 10,000+ vetted linguists, 55+ years of experience, 40+ states covered
- Transparent Pricing & Service: No hidden fees, contract friendly terms, reliable SLA performance
- Easy to Deploy: Agents access IU via a dedicated line, IVR, or softphone, plus our client portal and mobile app for admins
Ideal applications include:
- Customer support & billing queues
- Claims, benefits, and member services teams
- Tech support and escalation units
- Public sector / utility contact centers
- BFSI (Banking, Financial Services & Insurance) operations
Results that move the metrics
- LEP demand is large and rising: 25.5M US residents are Limited English Proficient, 21.6% speak a language other than English at home (core call center audiences for utilities, healthcare, finance, and public services).
- Better communication = better outcomes: Clear language access reduces repeat calls and errors, improves NPS / CSAT, and protects brand reputation.
We make it easy to schedule appointments and request services in 200 languages. Use either your desktop or tablet to access our proprietary client portal, IU Match-Connect to schedule appointments and view appointment history, regardless of entry mode (web, phone, or fax).
Let’s map out a language strategy for your team.
Reply with a quick snapshot of your current call volume (average calls/day) and top 3 Non English languages. Or click below to schedule a brief consultation.
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We have years of experience translating call center documents for most industries in the United States. Submit a document and receive a fast, FREE quote from our translation department or request an interpreter today!
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About Us
Making Connections Nationwide. For more information about Interpreters Unlimited and its human resources translation and interpretation services, please call 800-726-9891 to speak with a representative.